are developed with the highest quality standards, but occasionally
an item must be returned. If you need to return merchandise, please
call our customer service department, 866.726.7257, for
return authorization and shipping instructions. Office hours are
Monday - Friday 8:30am to 6:00pm.
We will deduct a 20%
restocking fee for any items returned without prior
An item may be returned for a full refund or
merchandise credit up to 30 days after your receipt of the product
with proof of purchase.
A 25% handling fee will be assessed
if the merchandise is not returned in resalable
offers a 1-year manufacturer’s warranty in the unlikely event you
receive defective product. Just send in the defective product with a
short description of the problem. Once we verify the product is
indeed defective we will replace the product at no charge or refund
your money in full.
Goods Damaged in Shipment or
We package every
order in a manner to prevent shipping damage and all orders are
shipped insured. But we are unable to control the shipment of the
package after it leaves our warehouse. If a package is lost or
damaged, we have to follow the carrier's procedures.
general policy, you should never accept receipt of merchandise until
you inspect the outside packaging for damage.
inspection, should you find the merchandise is damaged, contact your
local UPS or USPS office immediately and contact us so we can file a
Damage Claim Report. UPS will respond within 8 business days, USPS
If you report to us that you have not received
the item we shipped, we can not ship a replacement item until we
receive word back from the from the carrier that they have lost the
package. In most cases, UPS is able to locate the package and you
should receive it within a few days.
If you received a gift
purchased directly from Shape-Its and you choose to return it, we will
gladly exchange the item for another of like value or issue a
Shape-Its credit towards a future purchase.
Generally, orders are processed and shipped
the same day they are placed up to 3pm EST, however delays sometimes
occur. Items shipped directly from the manufacturer are subject to
their availability and may take longer to ship.
Orders placed on
Saturdays and Sundays will ship on Monday (except if Monday is a
holiday). Orders placed on Thursday requesting 2-Day delivery will
not be delivered until Monday. Orders placed on Friday requesting
Next Day delivery will not be delivered until Monday. If you have a
question please feel free to call our customer service department at
We collect sales tax on all shipments to Utah only.
Shape-Its will only ship to addresses
located in the continuous 48 states, Alaska, Hawaii, U.S.
Territories, APO/FPO addresses and Canada at the standard shipping
& handling rate. All orders from outside of these areas will be
assessed additional shipping charges.
Credit Cards and
Shape-Its accepts payment by
MasterCard and Visa and we offer several ways to complete your
We are concerned about on-line security and
transmitting of personal and credit card information. For this
reason we provide a secured server protected by Secure Socket Layer
(SSL) technology which encrypts all sensitive information
transmitted over the Internet.
Should you prefer not to
submit your credit card information on-line or wish to pay by
personal check, please call our customer service number to place
For your protection, orders over $100 that are
shipping to an address other than the billing address, may be
subject to phone verification.
customer service at 866.726.7257 to check the status of
your order. Customers will be emailed if the item ordered is
out of stock.
We denounce the practice of unauthorized
bulk emailing, also known as "SPAM Mail" and respect your rights of
Our policy is to protect your confidentiality,
therefore, we will only send email to you if pre-authorized to
include your address on our mailing list.